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What leaders & managers must know to manage change

1. Problem solving is no longer sufficient. What we focus on expands so when we focus on solving problems as a way of managing change we actually get more problems.
2. Change happens so quickly that individuals & organizations can barely keep up. Leadership skills of planning, organizing, delegating are no longer sufficient in the knowledge based culture.
3. Leaders and staff need help to traverse the culture. We are creatures of habit and in times of stress we tend to do the same things only we push harder and longer to get them done. Something different is required. Leaders need to learn about synergy and using the collective mindset of whole organizations. They then need help to implement this new skill.
4. Change no longer happens from the top alone. Technology allows change to happen throughout an organization immediately. Keeping in touch with the human response is especially important. The question for them to ask is whether commitment or buy-in is happening in the organization. Without buy-in there is no profit.
5. There is no direct route. Being stuck is part of the process of change. When old methods don’t work then stop pushing! Being willing to have no answer is an essential part of the process of creativity and innovation. New answers show up when there is quiet time.
6. The experience of frustration is part of the change process. People in the organization need support from their leaders. This means that leaders need to acknowledge despair, depression, apathy and even hopelessness in order to help their people. If they deny that these feelings go on the risk is that quality in an organization is compromised.
7. Model what you want others to follow. All meaningful and long lasting change begins with how you think. Understand your values, beliefs and the old hooks that immobilize you. This is key to personal power. A shift in thinking on the part of the leader is essential. Use a coach to increase your self understanding. This builds courage to take leadership decisions you have hesitated about.

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Janice Calnan of CALNAN GROUP, Ottawa Ontario, Canada, executive coach, author, specialist in organizational change. Her book SHIFT: Secrets of Positive Change for Organizations and Their Leaders can be obtained through www.janicecalnan.com . Reach Janice at (613) 721-5900 or info@janicecalnan.com .

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